Blitzz is a force multiplier of SMEs in any organization. Founded in 2016 by an MIT scientist and a Google software engineer, Blitzz is a video-, AR, and AI-powered platform. It enables collaboration between field techs, customer service, SMEs, and end users through mobile, web, and smart glasses. Blitzz integrates with existing field service management systems and CRMs, becoming a complementary system of record for all collaborative events. Supported by machine learning, it predicts relevant support resources for future work orders. By unlocking a company’s collective knowledge, Blitzz enables businesses to slash truck rolls, decrease service time, and boost NPS.